coupons
When I set up the multiple coupon. Your program said it would email me the codes - no codes were ever emailed. I went back to my site and pulled the coupon code you issued and tried to use it. It came up invalid.
After I get the multiple coupon user figured out. I would really like to offer my customer free products with the coupon code. But your program does not allow this. It only lets me use "free shipping" "flat discount" and "percentage off"
Support Staff 2 Posted by Heather on 17 Jan, 2012 09:13 PM
I'm sorry to hear that. To help us confirm the email issue, can you please check that these were not perhaps marked as Spam in your inbox?
I'm afraid that we do not support 100% discounts at this time. We are aware that this is a need for users, and have this on our list to address in the future.
Best,
Heather
3 Posted by 18558 on 17 Jan, 2012 09:39 PM
I checked my spam and nothing was there. The email that is registered is
[email blocked]
Do you have any idea when you will be discussing the issue of free product
coupon. As with many small businesses it is not in our best interest to
give out $$ off coupons, but we can afford to give out free product. Not
being able to have my customers use coupons for free product is a huge issue
for our company.
Thanks
Kim
Kim Steele-Blair & Tim Blair
Bloom and Bark Farm & Dog Bakery, LLC
18517 Rte J40
Keosauqua, IA 52565
Phone: (319)293-6168
Email: [email blocked]
Web Site: www.bloomandbark.com
Support Staff 4 Posted by Heather on 18 Jan, 2012 11:50 AM
Hi Kim,
Thank you for those details. Our team will look further into this issue. We understand that the free item option is important to store owners and will work to provide a way of letting customers check out without paying for an item.
5 Posted by 18558 on 18 Jan, 2012 01:34 PM
I tied again to set up a multiple coupon and again no email was sent to me.
Nothing in my spam. Can you help me fix this?
Thanks!
Kim
Support Staff 6 Posted by Heather on 19 Jan, 2012 03:45 PM
Hi Kim,
Our team has resolved this issue. Apologies for the delay. Please try once more and you should be all set.
Thanks,
Heather
7 Posted by 18558 on 19 Jan, 2012 04:33 PM
Hi Heather,
Thanks for getting the multiple coupon problem fixed. I set up a new coupon
and received the coupon codes.
I do have another question. When an order is placed how am I suppose to
know what coupon was used? The coupon code nor the discount amount does not
show on the invoice I get from Goodsie. Is there a place where I put the
coupon info so it will show on my invoice? All of my coupons will have the
same or very similar discount amounts, but the code is what alerts me as to
what product to add to my customers order.
Kim
Support Staff 8 Posted by Heather on 24 Jan, 2012 01:25 PM
Hi Kim,
Our team has been notified of the issue with coupons displaying in order history. We will update you when this is resolved.
Best,
Heather