Order #2086016

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35906

07 Aug, 2017 05:43 PM

Order #2086016 is not showing up on goodsie but I have an email for the order and a paypal payment confirmation. Should I ship this order? Why does it not show on my goodsie page?

Thank you,
Devin

  1. 1 Posted by 35906 on 08 Aug, 2017 05:42 PM

    35906's Avatar

    Hello? Any help????

  2. Support Staff 2 Posted by Jeremy on 08 Aug, 2017 11:32 PM

    Jeremy's Avatar

    -- Please reply above this line --

    Hi there,

    Goodsie has a known issue where certain PayPal orders don't make it
    back into Goodsie.

    The issue seems to be most common when customers use an eCheck via
    paypal, instead of an instant transfer.

    We are working to resolve the issue but don't have an exact timeline
    for a fix at this time.

    In the meantime we do recommend that you periodically check PayPal for
    any orders that may have not come into your Goodsie account.

    We'll tag this email with the issue, so we can notify you further when
    it has been resolved.

    Thank you for understanding.

    --
    Jeremy Mora
    [email blocked]

    > On Tue, Aug 8, 2017 at 5:43 PM UTC, 35906 <[email blocked]> wrote:
    >
    > // Please reply above this line
    > ==================================================
    >
    > FROM: 35906 <[email blocked]>
    >
    > Hello? Any help????
    >
    >
    >> On Mon, Aug 7, 2017 at 5:45 PM UTC, 35906 &lt;[email blocked]&gt; wrote:
    >>
    >>
    >>

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