import error with excel CSV file and firefox
Bill Mason
I was able to upload a product CSV file yesterday. But today, when I tried to upload an updated file it would not let me. Please advise.
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I was able to upload a product CSV file yesterday. But today, when I tried to upload an updated file it would not let me. Please advise.
Support Staff 2 Posted by test-shop on 05 Apr, 2012 12:50 PM
Hi Bill,
I'm sorry to hear that. What sort of error do you receive when you try to import the new CSV?
3 Posted by Bill on 05 Apr, 2012 02:04 PM
I get the "whoops"error...
Support Staff 4 Posted by Heather on 05 Apr, 2012 02:22 PM
Hi Bill,
I'm sorry to hear that. Can you please provide the two spreadsheets you've tried importing so we can compare the two and pinpoint the problem? Thanks!
5 Posted by Bill Mason on 05 Apr, 2012 03:20 PM
Here is the CSV file...
Support Staff 6 Posted by Heather on 06 Apr, 2012 04:15 PM
Thanks, Bill. Our team will be investigating more closely.
Support Staff 7 Posted by Heather on 19 Apr, 2012 06:24 PM
Hi Bill,
Apologies for the extended delay. We have now resolved this issue.
Best,
Heather
8 Posted by Catherine on 30 Apr, 2012 08:57 AM
I am getting this whoops error as well.
I downloaded my product csv file and tried to add a product to the bottom and i get Whoops.. I tried with and without SKUs... This is the first time I have tried it and it hasn't worked.. is there a trick I don't know?
Support Staff 9 Posted by test-shop on 30 Apr, 2012 01:29 PM
Hi Catherine,
We're sorry to hear that. Could you please send us the spreadsheet you're trying to use? We'll take a closer look.
10 Posted by 18701 on 30 Apr, 2012 02:14 PM
I'm getting the same error as well. I have been trying with both CSV format and Excel-format, but I do get the whoops error no matter. I sent you files a few days ago.
Support Staff 11 Posted by Heather on 30 Apr, 2012 04:44 PM
We apologize for this issue. Our team is taking a closer look.
12 Posted by scott on 30 Apr, 2012 05:47 PM
Could you guys really fix the problem so this thread can quit growing? I was having trouble with the notorious "Whoops" issue, so I decided to export all my existing products...
so that I could use that export spreadsheet as an import spreadsheet.
-Deleted all the products except for the top 3, -changed their sku's and product names so they wouldn't interfere with existing products -renamed the spreadsheet -and tried to re-upload your very own export spreadsheet as an import ...didn't help at all. Still got the "whoops" error.
Thought it might be an issue of needing to save it as a "Windows CSV" in Excel (since I'm on a Mac)...that didn't help either.
Please help. Manual individual uploads are a pain.
Thanks!
Support Staff 13 Posted by test-shop on 30 Apr, 2012 06:38 PM
Hi Scott,
An earlier bug was resolved on April 19th, so I'm afraid this is a separate issue. Our developers are working to pinpoint the problem and we appreciate your patience in the meantime.
We'll keep this thread updated with our progress!
14 Posted by Scott Hale on 30 Apr, 2012 06:41 PM
Can I send you a spreadsheet in the meantime and have you guys upload it like you've done for others who've had the same problem?
Support Staff 15 Posted by Heather on 30 Apr, 2012 07:14 PM
Hi Scott,
I'm afraid we aren't able to do that but our team is looking into this issue now.
Thanks,
Heather
16 Posted by Catherine Williams on 30 Apr, 2012 09:15 PM
Maybe if it is easier you should work on a copy function! :)
17 Posted by Scott Hale on 01 May, 2012 02:18 AM
Sent from my iPhone
Support Staff 18 Posted by Heather on 04 May, 2012 09:40 PM
Hi all,
1) The importing issue should now be resolved.
2) Copy is on the way very soon :)
19 Posted by 18701 on 05 May, 2012 10:02 AM
I can confirm that the importing issue is resolved. Thank you! :)
20 Posted by LeAnna on 05 May, 2012 09:37 PM
I am still having the "whoops" error when trying to upload products. I am user browser Safari.
Support Staff 21 Posted by test-shop on 07 May, 2012 03:28 PM
Hi LeAnna,
We're sorry to hear that. Could you please send us the file you're trying to import?
22 Posted by Catherine Williams on 08 May, 2012 11:22 AM
Well the csv upload works but also removes all the existing image links so now I have no product photos. Great!
23 Posted by 27281 on 08 May, 2012 09:11 PM
Hi, Is this likely to be resolved soon or should I set aside the day to manually upload my photos again so I can put my website back online?
Support Staff 24 Posted by test-shop on 09 May, 2012 04:31 PM
Hi Catherine,
We're so sorry to hear that. Could you please provide a few more details about this issue? Did your import contain image links and did previously uploaded products lose images too?