No way to link to Facebook available
Although there are limited directions for connecting my website to Facebook, when I click on "external links", I have no option for it. There is no blue button on the page to click. In fact, I get an http 404 error code in the middle section box on the page. Please advise. This is one of the main reasons I am utilizing Goodsie.
Support Staff 2 Posted by Katie on 17 Apr, 2012 06:17 PM
Hi,
We're sorry to hear that. The Facebook option is currently working on our end at http://goodsie.com/admin/external/facebook. Could you please provide details about your web browser (brand and version) and a screenshot of the issue you're seeing?
screenshot help: http://help.goodsie.com/kb/quick-answers/how-do-i-take-a-screenshot
3 Posted by 30964 on 17 Apr, 2012 07:50 PM
I have used both internet explorer and Google Chrome. I have a screen shot from the google chrome. Hopefully, I can upload that here to you. BTW, I was able to click on the hyperlink you sent me and give permission for Goodsie to interact with my FB Account. However, there is nothing showing up in my store. Please help!
Support Staff 4 Posted by Katie on 17 Apr, 2012 07:58 PM
Hi,
Are you able to select Facebook in the Manage dropdown menu? I've attached a screenshot to illustrate this option. Please let us know if you run into any issues authorization your Facebook Page.
The Embed isn't working properly right now because your custom domain is pointing to an outside website. If you'd like to setup a custom domain, please follow our help article instructions at http://help.goodsie.com/kb/quick-answers/how-do-i-set-up-a-custom-d....
Thanks,
Katie
5 Posted by 30964 on 18 Apr, 2012 01:42 AM
Katie, Thank you for your help thus far. I did get it all to integrate. Went to my domain provider and had the domain forwarded to the appropriate place. It was (emphasize WAS) working on Facebook. Now it is not. Extremely frustrated. Please go to my page and let me know what to do.
In regard to your question above, when I click on Manage Facebook from the toolbar, the screen changes and it is blank except for the normal Goodsie page footer
6 Posted by 30964 on 18 Apr, 2012 02:19 AM
I just logged onto my domain provider and again, the domain fowarding is correct and precise. Was working earlier today. Now not. Not sure what is causing this?
7 Posted by 30964 on 18 Apr, 2012 01:08 PM
Update: Wednesday morning ~ My domain seems to be pointing to my Goodsie website now. Hopefully, that continues. Still, not showing up in the store tab/module of the facebook page. I have some meetings to attend today. Can you please work on fixing this? Or, let me know if there is something I have not done right or set right.
Support Staff 8 Posted by Katie on 18 Apr, 2012 01:18 PM
Your domain is up and running well for us at http://www.indigobluedragonfly.com/. Please feel free to send us a screenshot of your DNS settings if you'd like us to double-check your setup.
I've attached a screenshot of what displays for me within your account at http://goodsie.com/admin/external/facebook. If you're still seeing a blank page at that URL, could you please send us a link to your Facebook Page along with details on the browser you're running (brand and version)?
Thanks,
Katie
9 Posted by 30964 on 18 Apr, 2012 01:56 PM
okay, we are making some progress. Here is what I can report:
Works fine in Google Chrome browser - everything showing up. Check out cart, etc doing fine.
On Android Tablet - Store page on FB initially shows up for a couple of seconds, then blanks out.
Internet explorer - Tried on 2 different computers on the facebook page. Go to Best World Costumes by Indigo Blue Dragonfly on Facebook.
One computer running IE 8 gave warning before to agree to unsecure content prior to being able to see the page. Once on FB Store page, would not allow me to add an item to the cart until I unblocked third party cookies which is a problem because most IE Security settings block 3rd party cookies.
Other computer running IE 7something, won't display store page on facebook at all.
Support Staff 10 Posted by Katie on 18 Apr, 2012 02:03 PM
Hi,
Please send us a link to your Facebook Page so we can take a closer look.
Thanks,
Katie
11 Posted by 30964 on 18 Apr, 2012 02:13 PM
Link to fb page
https://www.facebook.com/#!/pages/Best-World-Costumes-by-Indigo-Blu...
12 Posted by 30964 on 18 Apr, 2012 02:24 PM
More progress made. FB Store Page now displaying on computer running IE 7? However, still cannot add anything to cart. Pop up block says you need to disable third party cookies, yet gives no instructions to do so. This could be a problem with many shoppers who do not know how to do this.
Android Tablet - still blank page when clicking on store in FB
Thank you though, we are making progress!
Support Staff 13 Posted by Katie on 18 Apr, 2012 09:00 PM
Hi,
I believe that issue is stemming from your custom domain setup unfortunately. Could you please send us a screenshot of your DNS settings so we can double-check them?
For the Android Tablet, could you please send us a screenshot of the issue, the device's name, OS version, and browser details? This will be helpful for our team to investigate.
Thanks,
Katie
screenshot help: http://help.goodsie.com/kb/quick-answers/how-do-i-take-a-screenshot
14 Posted by 30964 on 18 Apr, 2012 09:44 PM
First, I am not sure where you are wanting me to get the screenshot for the domain settings. Are you wanting it from Goodsie or my provider. I am assuming my provider. That is attached.
2nd: Regarding the Android Tablet, I don't know the answers to those questions. It is an Acer Iconia 500 tablet. I will try to find the other info out. I know of know way to do a screenshot on the Andriod Tablet.
Support Staff 15 Posted by Katie on 19 Apr, 2012 01:15 PM
Hi,
Apologies for the confusion. We'll need to double-check the Records in your Zone File Editor within Godaddy. Could you please send us a screenshot of your settings there?
Thanks,
Katie
16 Posted by 30964 on 20 Apr, 2012 01:47 PM
Is this message getting to you? is it possible to send it through email to
you? Can't even find my help post on the goodsie site now
Karen
Support Staff 17 Posted by Heather on 20 Apr, 2012 03:25 PM
Hi Karen,
I'm sorry to hear that. We are indeed getting your message! You can also send to [email blocked]