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Facebook ordering errors

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23696

25 Apr, 2012 03:11 PM

I had a fan of my Facebook page tell me she tried to order an item through my page, but got an error message for both PayPal and Google Checkout. She had to go directly to my Goodsie store to order, with no error.

I tried it myself, and received the error:
Something went wrong sending your cart. Please try again later.

I'm just wondering if this is a temporary problem or if there is something I need to fix.

Thanks,
Ricky

1. Support Staff 2 Posted by Katie on 25 Apr, 2012 03:28 PM

   

   Hi Ricky,

   I'm sorry to hear that. This error typically occurs when there's an issue with the custom domain setup, but yours looks correct from our end. I've sent a report to our team so they can investigate further and will keep you updated here with news. Apologies for the current inconvenience.

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2. Support Staff 3 Posted by Katie on 25 Apr, 2012 07:35 PM

   

   Hi Ricky,

   Our team has resolved the Facebook error you were previously seeing. Please let us know if you run into any other issues.

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3. 4 Posted by 23696 on 25 Apr, 2012 08:50 PM

   

   Thank you!

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4. Katie closed this discussion on 25 Apr, 2012 08:51 PM.

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