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23696

04 May, 2012 05:59 PM

I'm trying to rearrange the order of my products, but after I do it either reverts back to the same previous order or it switches around randomly. I've tried different approaches like reloading the page at different times, clicking on other links to leave the page, clicking inside products, but nothing helps.

1. Support Staff 2 Posted by Heather on 04 May, 2012 06:06 PM

   

   Hi Ricky,

   Oh no I'm sorry to hear that. Please give us an example of a product order change you wanted to make and we'll give it a try here and pinpoint that issue.

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2. 3 Posted by 23696 on 04 May, 2012 06:10 PM

   

   Here's just one example. I want to move "Longhorn Art Print in Orange, White & Black" to the bottom of my entire product list. Every time I reload the page it's back near the top.

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3. Support Staff 4 Posted by test-shop on 04 May, 2012 06:21 PM

   

   Hi Ricky,

   Thanks for those details. Unfortunately I'm able to reproduce this problem, so our team will take a closer look at the issue. We apologize for the current inconvenience.

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4. 5 Posted by 23696 on 04 May, 2012 06:22 PM

   

   Thanks for your help.

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5. Support Staff 6 Posted by test-shop on 04 May, 2012 06:53 PM

   

   Hi Ricky,

   Thanks for your patience! Our team has put in a fix for your ordering issue.

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