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Products Page Error

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Toni

09 May, 2012 03:22 PM

I am having trouble getting into my Products screen. I keep getting a "502 Bad Gateway". Please help!

1. Support Staff 2 Posted by Heather on 09 May, 2012 03:40 PM

   

   Hi Toni,

   Oh dear, I'm sorry to hear that. If you clear your cache, does this help? http://support.google.com/accounts/bin/answer.py?hl=en&answer=3...

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2. 3 Posted by Toni on 09 May, 2012 03:51 PM

   

   No, this does not help. This has happened once before a few months ago and there was something you all had to do on your end to fix it.

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3. Support Staff 4 Posted by Heather on 09 May, 2012 04:05 PM

   

   Apologies, Toni. Our team will be investigating.

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4. 5 Posted by Toni on 09 May, 2012 09:56 PM

   

   Can you please provide an ETA regarding this? I need to update my products ASAP.
   I am also unable to view the Products page from my IPhone.

   Thanks!

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5. 6 Posted by Angela on 10 May, 2012 12:03 AM

   

   I'm getting the a similar error except its 504 Gateway Time-out. And it's not limited to just the products page. It's also coming up on my home page as well

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6. Support Staff 7 Posted by Heather on 10 May, 2012 04:50 PM

   

   Hi all,

   Can you please confirm whether this remains an issue for you today? Thank you.

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7. 8 Posted by Toni on 10 May, 2012 05:37 PM

   

   Yes, this is still an issue. I cannot get to the products screen at all...

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8. 9 Posted by Toni on 10 May, 2012 05:42 PM

   

   Here is the link to the discussion back in January regarding the same issue

   http://help.goodsie.com/discussions/problems/2366-502-bad-gateway

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9. 10 Posted by Toni on 10 May, 2012 05:43 PM

   

   Here is the link to the discussion back in January regarding the same issue: http://help.goodsie.com/discussions/problems/2366-502-bad-gateway

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10. 11 Posted by Toni Hogan on 10 May, 2012 05:45 PM

    

    here is the link to the discussion in January regarding the same issue:

    http://help.goodsie.com/discussions/problems/2366-502-bad-gateway

     

    Toni McCafferty
    813.758.0959
    [email blocked]

    ________________________________
     From: Heather <[email blocked]>
    To: [email blocked]
    Sent: Thursday, May 10, 2012 12:49 PM
    Subject: Re: Products Page Error [Problems]

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11. Support Staff 12 Posted by Heather on 10 May, 2012 05:46 PM

    

    Thanks, Toni, and again so sorry for the delay in getting you all set. Our team will work to help you get straightened out.

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12. 13 Posted by StyleLove Living on 10 May, 2012 05:48 PM

    

    Mine seems to be fine today

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13. Support Staff 14 Posted by Heather on 10 May, 2012 05:49 PM

    

    Thank you for confirming, Angela.

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14. Support Staff 15 Posted by Heather on 10 May, 2012 06:03 PM

    

    Hi Toni,

    We have switched you to the List view on the Products page while we work to resolve this issue, which should help you access that page. Please stay in List view for now while we work toward resolving the root of this problem. Thank you!

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15. 16 Posted by Toni McCafferty on 10 May, 2012 09:54 PM

    

    Ok thanks!

    Toni McCafferty
    FishHawk Consigns
    813-758-0959
    www.fishhawkconsigns.com
    www.facebook.com/fishhawkconsigns

    Sent from my iPhone

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