Order Fullfilment Issue/Suggestion
It seems like some orders show up with the coupon codes visible to me so I know that the customer used a code and should pay a certain amount; while other times (like today) the coupon code did not show up and instead lead me to believe that the order was calculated incorrectly. It wasn't until I looked at the Paypal notification email that I discovered that the customer did in fact use a coupon code and that the math was correct (based on knowing that a coupon code was used). This is for order #153131 - if you are able to look into it to see what happened and fix for future orders. Thank you!
Support Staff 2 Posted by Heather on 17 Jan, 2012 09:06 PM
Hi Lindsay,
Order http://goodsie.com/admin/orders/detail/153131 appears to have included the full price ($40) of the item http://goodsie.com/store/lindsaydesigns-1/turquoiseivory-organic-gl... as well as $4 shipping. Could you please provide details on the coupon you see applied in PayPal?
Thanks,
Heather
3 Posted by lindsaydesigns-1 on 18 Jan, 2012 03:14 PM
Hi Heather,
Thanks so much for your quick response!
The order looks like this through Goodsie:
Item $40.00
Shipping $4.00
Tax $2.80 (which was the first thing that made me question what happened, since normally the tax on $40 is $3.30)
Total $40.80 (This total is obviously not correct if you were to add the item, shipping and tax together)
The order looks like this through the Notification of Payment email that Paypal sends out:
Item $40.00
Discount $6.00 (it was for 15% off the customers purchase)
Subtotal $34.00
Tax $2.80 (now the tax makes sense on $34!)
This is also weird - paypal shows $0 as the shipping/handling charge; yet the total comes to $40.80 (which would include $4 for shipping, like it's supposed to)
Let me know if you need any additional information from me to resolve this issue. Thanks for your help!
Lindsay Field
Lindsay Designs
Handmade Glass Beads • Fused Art Glass • Jewelry
Check out my new website! www.lindsay-designs.net
www.etsy.com/shop/LindsaysDesigns
Become a fan of Lindsay Designs on Facebook!
________________________________
From: Heather <***@tenderapp.com>
To: ***@yahoo.com
Sent: Tuesday, January 17, 2012 3:06 PM
Subject: Re: Order Fullfilment Issue/Suggestion [Suggestions]
Support Staff 4 Posted by Heather on 18 Jan, 2012 05:52 PM
Thanks for those details, Lindsay and apologies for the confusion. Our team will look more closely into this issue.
Thanks,
Heather
5 Posted by lindsaydesigns-1 on 30 Jan, 2012 05:58 PM
Hi Heather,
I just wanted to keep you posted that I have had 3 more Goodsie sales in the last couple of days that have shown different information on the goodsie order versus the paypal notification. Please let me know if you need additional information regarding these orders to help solve this issue.
Thank you!
Lindsay Field
Lindsay Designs
Handmade Glass Beads • Fused Art Glass • Jewelry
Check out my new website! www.lindsay-designs.net
www.etsy.com/shop/LindsaysDesigns
Become a fan of Lindsay Designs on Facebook!
________________________________
From: Heather <***@tenderapp.com>
To: ***@yahoo.com
Sent: Wednesday, January 18, 2012 11:51 AM
Subject: Re: Order Fullfilment Issue/Suggestion [Suggestions]
Support Staff 6 Posted by Heather on 30 Jan, 2012 07:28 PM
Hi Lindsay,
I'm sorry to hear that and apologize for the delay in resolving this for you. Can you please provide the order IDs for those transactions in question? Our team will investigate this issue further.
Best,
Heather
7 Posted by lindsaydesigns-1 on 30 Jan, 2012 07:33 PM
Thank you, Heather. I sure do appreciate it!
Order #'s of concern: 161821, 161842, 162745
Thanks!
Lindsay Field
Lindsay Designs
Handmade Glass Beads • Fused Art Glass • Jewelry
Check out my new website! www.lindsay-designs.net
www.etsy.com/shop/LindsaysDesigns
Become a fan of Lindsay Designs on Facebook!
________________________________
From: Heather <***@tenderapp.com>
To: ***@yahoo.com
Sent: Monday, January 30, 2012 1:27 PM
Subject: Re: Order Fullfilment Issue/Suggestion [Suggestions]
Support Staff 8 Posted by Heather on 30 Jan, 2012 07:56 PM
Thank you Lindsay, we will look more closely at this issue. Thanks for your patience.
Best,
Heather